SHIPPING & RETURNS

SHIPPING POLICY

Cancellations:

We do our best to ship items within 3 business days & because of this quick turnaround time, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.

Order Changes:

Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.

Returned Mail:

If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be re-paid before we can send the package again.

Lost/Damaged by Post Office:

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please Contact Us & we will provide directions on how to file a claim with the USPS.

Damaged Items/Order Errors:

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.

Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.

Damaged Replacements:

Once we have been notified of any damaged items you have received, we will work with you to get them corrected. 

Discounts:

At times, we will promote items for a percentage off or a reduced shipping rate to our retail customers. 

​​RETURN & EXCHANGE POLICY​

Returns/Exchanges:

ALL SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.

Violation of any of Addesso Couture's policy will result in account termination.

CUSTOMER CARE

MY ADDESSO

COMPANY POLICIES

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